NMSA CAREERS

CAREERS YOU ENJOY

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At NMSA Careers  you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help us become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

helping you accomplish your career Goals

building public relations

the opportunity

The opportunity

We are looking for a Virtual Bilingual Customer Success Agent to work within the Customer Success onboarding team, driving engagement, portraying our Value proposition, driving product usage and retention through product training and targeted interventions. The Customer Success Agent is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive. This will be achieved through a structured multi-channel contact strategy coupled with a Customer Success Program with the goal of maximizing the value of products and services selected. This will be driven by a consultative approach based on the customer needs and aspirations for their business.

Responsibility

Your key responsibilities

• Communicate the value of the National Medspa Association’s platform and its features to potential prospects
• Ability and knowledge around setting up Auto Entry and its vast number of client
  integrations
• Welcome and onboard new customers to the product while setting them up for
  success
• Overachieve against your Daily, Weekly and Monthly targets
• Outbound engagements with Customers via Phone, Webchat and Email
• Analyze usage and drive engagement of your clients through monthly data checks and
  Revenue monitoring
• Provide product Demonstrations/Webinars to Customers and Accountants
• Provide an Extraordinary Customer Success experience

Skills and attributes for success

Skills and attributes for success

• Strong team player and good relationship building skills
• Be self-motivated and demonstrate and positive outlook
• Ability to embrace change with a positive ‘can do’ approach
• Enthusiastic professional with focus on Customer success
• Problem solving and trouble shooting skills
• Proven written & verbal communication
• Planning & organization skills
• Flexible & adaptable
• Experience with Presentations, Cloud based or application solutions
• Growth mindset and ability to think outside the box

The successful candidate will also have

• An open, curious mind which can help us to enhance the way we work and bring creative solutions to client’s problems
• Strong teaming skills. We work in teams and pride ourselves on our open, supportive culture
• A strong desire to continually develop themselves and others
• Experience with high call volume and multi-line use

cAREER BENEFITS

• WEEKLY PAY $
• INCENTIVE PROGRAM
• TRAINING & DEVELOPMENT
• MONTHLY BONUS POTENTIALS

WAGE

$13-$16 PER HOUR 

WAGE WILL BE DETERMINED BY EXPERIENCE

SCHEDULE

• FULL TIME
• PART-TIME 
• INTERSHIP 

LOCATION

VITRUAL / REMOTE

BILINGUAL APPLICATION


NON-BILINGUAL APPLICATION